Shipping policy
Last updated: December 2025
Thank you for shopping with RJ68 Collection. We aim to provide fast, reliable, and secure delivery for all customers. Please review our shipping policy below.
1. Processing Times
All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order has shipped.
Note: During high-volume periods or promotions, processing times may be extended by 1–2 days.
2. Shipping Rates & Delivery Times
RJ68 Collection offers several shipping methods depending on your location:
United States
Standard Shipping: 5–12 business days
Tracked Shipping: 4–8 business days
Within Canada
Standard Shipping: 3–9 business days
Expedited Shipping: 2–5 business days
Express Shipping: 1–3 business days
Shipping costs are calculated at checkout based on your address and order weight.
International
Standard International Shipping: 10–20 business days
Tracked International Shipping: 7–15 business days
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number (if tracking is included).
You can track your order through the carrier’s website or from your Shopify order page.
4. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, import duties, VAT, or taxes applied by their country.
RJ68 Collection is not liable for delays caused by customs inspections.
5. Incorrect Address or Delivery Issues
Please ensure your shipping address is correct at checkout.
RJ68 Collection is not responsible for:
Incorrect or incomplete shipping addresses
Lost packages due to customer error
Packages marked “delivered” by the carrier
If a package is returned to us due to an incorrect address, the buyer is responsible for paying re-shipping costs.
6. Lost or Damaged Packages
If your order is lost in transit or arrives damaged:
Contact us within 7 days of delivery notification at support@rj68collection.com
We will assist you with filing a claim or arranging a replacement (if eligible).
7. Shipping Restrictions
We do not ship to P.O. Boxes in some countries.
Some items may have restrictions depending on regional regulations.
8. Contact Us
For all shipping questions, please contact:
📧 Email: support@rj68collection.com
🌐 Website: https://rj68collection.com
We are always here to help!